February 27, 2021
Business News

COVID-19: 65 Waterford Council staff working day and night on local emergency hotline

More than 100 local volunteer groups have signed up to help the new Covid-19 emergency response service set up by Waterford City and County Council.

In his latest report, the council chief executive Michael Walsh praised what he described as the “fantastic response” they have received from the volunteer sector and the general public.

Many council staff have been assigned to the recently established Waterford Community Response Forum to assist the emergency effort.

Some 65 staff have been assigned to Community Response Call Centre, which took its first conference call last Monday, March 30.

Mr Walsh said: “The call centre is operating from 8am to 8pm 7 days per week. The call centre has 7 teams who operate on a shift basis from 8am to 2pm and 2pm to 8pm. They are operating out of the Central Library on Lady Lane in the City and from Dungarvan Library.”

The forum is chaired by council management. In addition to the HSE and the gardaí, its membership includes a broad range of community-based organisations including Waterford GAA, the IFA, the local development companies and other groups such as Alone and the Age Friendly Alliance.

Mr Walsh said the Forum has agreed a sub-division of working groups which will focus on “specific tasks that need to be implemented to ensure the delivery of care and supports to older and vulnerable people in our communities”.

He added the Forum and working groups will meet regularly “to oversee and direct our community response”.

*You can call the Waterford Covid-19 Community Response Call Centre on freephone 1800 250 185

Shane Doran

Shane Doran is founder and Co-Managing Editor of News Now Media, incorporating KilkennyNow.ie, WaterfordNow.ie and WicklowNow.ie. He is a former newspaper editor who has held senior executive roles across five national newspaper titles, both broadsheet and tabloid. He was News Editor and Executive Editor of the Irish Independent for more than seven years and spent a number of years in South Africa where he worked as editor of The Daily Voice newspaper. Shane has held senior editorial position with The Sunday Independent, The Herald and The Irish Daily Star and has served as Executive Editor (Group) of Independent News & Media (INM), Ireland’s largest newspaper group.

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